Customer Care

Forty years experience in the Motor Trade has taught us that success can not be achieved without our customer’s confidence in our ability to satisfy their motoring requirements quickly, efficiently and comprehensively. Our mission statement is therefore exactly two words long “Build Trust”

We hope this enables you:

To Trust that your vehicle will be fixed right first time and serviced to the highest standards

To Trust that your parts enquiry will be dealt with quickly by a company that will do it’s utmost to try and have the part in stock

To Trust that you are dealing with a company who understand how important your vehicle is to you

To Trust that you will be treated fairly regarding matters that you may have an in-depth comprehension of

To Trust that you will be kept informed

To Trust that every member of our staff reflect the companies mission by being professional courteous and friendly

If we don’t live up to our promise please contact the manager of the department you have dealt with or contact our Managing Director david.mckay@monorep.co.uk and we will endeavour to resolve the issue.